If damages to your vehicle are relatively minor and it can be safely driven, you can phone us up to make an appointment for it to be surveyed at our Ta’ Xbiex Seafront office or at other locations which are closer to you.

If damages to your vehicle are more serious, you may need to take it to a repairer of your choice following registering of your claim with us. The repairer must be included on the approved list by the Malta Competition and Consumer Affairs Authority. Our surveyor will survey your vehicle at your repairer and repairs are agreed. Unfortunately in such cases appointments are not normally set up with surveyor and you will have to leave your vehicle at the repairer between 08:00 and 14:00.

If your vehicle cannot be structurally repaired or it is too expensive to repair compared to its market value, it can be declared a write off and a cash settlement is negotiated.

Posted in: Damages & Claims