If you are not satisfied
with any aspect of our service,
please do tell us

If you are not satisfied

With the best will in the world, concerns about some aspects of our service can occasionally arise. In such circumstances our staff have wide authority to settle problems and will do everything they can to help. This should be your first point of contact.

If you are still not satisfied, please choose the appropriate complaint procedure below, so that we can resolve your problem as quickly and easily as possible.