Step 2. Claim Form and Documentation

Complete the boat claim form

Immediately after notifying us, download the boat claim form and return it completed by email on insure@atlas.com.mt, by post to Atlas Insurance PCC Limited, 47-50, Ta’ Xbiex Seafront, Ta’ Xbiex XBX 1021 or by calling personally at this address or any other Atlas branch.

Try to gather the following details to help ease the claims process:

  • Photos of any damages at the time of the incident
  • Exact time and place
  • Who was on board at the time of the incident (if applicable)
  • Names, phone numbers, and addresses of everyone involved should other people (third parties) be involved
  • License/registration numbers & description of all boats involved (if applicable)
  • Insurance details of any third parties involved (names of insurance company, policy numbers, contact info)
  • Witness contact info

Documents needed

Propeller Fouling

  • Photos taken on site, showing debris which caused fouling – rope/plastic/wood etc.
  • Receipts for any emergency repairs and/or towing expenses

Impact or Collision

  • Original police report made at nearest location on return to land
  • Details of third party and respective insurers in the event of collision with another boat
  • Photos taken on site, showing both collided boats and/or damages sustained
  • Receipts for any emergency repairs and/or towing expenses

Theft and/or Malicious Damage

  • Original police report issued at location of theft/loss
  • Written notification to your marina or relevant authorities
  • Detailed list of stolen items
  • Photos of damages and/or location where items were stolen from

 

Important
  • If loss/damage occurs when our offices are closed for business, notify us once we are open. If repairs have to be carried our immediately, please retain damaged items in order not to prejudice our position should we wish to view/test such items.
  • If items are lost or stolen notify district police to enable them to issue the relative report. In the event of a break-in do not touch anything until police and/or forensic experts tell you to do so. After relevant surveys have been carried out, you should set about securing premises/residence (albeit on a temporary basis).
  • If cleaning has to be carried out following fire and or water damage, this should be done immediately to minimise the loss. Nevertheless the items damaged must not be disposed of until we instruct you to do so.
  • When you suffer damages due to the negligence of third parties please ensure that you provide us with details of such person(s).
  • It is important that you follow our instructions and also to act as if you are uninsured and try to minimise the loss as much as possible.

 

Hello I’m Loredana Lapira, one of Atlas’ Customer Support Operators.
Simply speak to me or one of my colleagues if you require any assistance on Boat Insurance.

Our chat is open Monday to Friday: 8:30am to 6:15pm and Saturday: 8:30am – 13:00pm

Outside these hours, you can leave a chat message or send an email to insure@atlas.com.mt