Whatever your loss, here are some basic guidelines to help get you through the bike claims process as quickly as possible.
In case someone is injured, always call Emergency 112 straight away
Lodge a police report at the nearest police station (unless you caused the damage, in which case this is not necessary)
- Try to stay calm and focused.
- Take photos of the accident or loss.
- If there are other people involved directly or as witnesses, do try your best to get their names and contact details.
- Do not admit fault or be aggressive with other parties involved.
Advise us of the accident on the same day it occurs. Please call on 2343 5381 or email [email protected].
If it occurs on a weekend, advise us first thing on Monday morning. You can call us at one of our branches, quoting your policy number where possible.
| Important claims guidance |
|---|
| If you are abroad |
| if you are insured on the Upshift level of cover, you are insured for cycling trips in Europe (up to 15 days per trip). In this case you will still need to provide all documents required for the type of claims you have (which you can see in Step 2), as well as a copy of your travel documents. |
| Damaged bikes, bike parts or accessories |
| Never throw away a damaged bike or any other parts or accessories that have been damaged. We will need to see these as part of the assessment of your claim. |
| Damages caused to you or your bike by others |
| If you suffer damages due to the negligence of others (third parties), please provide us with the name and contact details of these persons. |
Hello, I’m Daniela, a member of the Personal Insurance team.
Speak to me or one of my colleagues if you require any assistance on Bike Insurance.
Our chat is open Monday to Friday: 8:30am to 6:15pm and Saturday: 8:30am – 13:00pm
Outside these hours, you can leave a chat message or send an email to [email protected]