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Motor and health insurance clients can now lodge their claims online, through new, user friendly services on the Atlas website.
For motor claims, clients can fill in a simple form which allows them to include their accident details, upload any accident photos and front-to-rear forms, as well as advise the Motor Claims Department whether their vehicle needs a survey and choose the most convenient location for them – the Head Office in Ta’ Xbiex, at the J Micallef Service Stations in Rabat and Zejtun, or their own repairer, if the car is not safe to drive. Clients will then be contacted on how their claim will be taken forward.
For health and dental claims, clients can upload their claim form and any receipts and reports relevant to the claim. Claims will be processed in the usual manner within 7 working days.
With these new easy to use online services, we are extending our client touchpoints to continue to offer the best and most convenient service possible to our clients, especially those who prefer online services.