Atlas Health & Dental Insurance
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Expert Health Information Helpline
Atlas Healthcare proudly offers a unique selection of three helpline services for your support and security.

Supported by one of the largest electronic medical libraries in Europe, you can obtain FREE health information over the phone on a 24-hour basis..

This service is available whenever our members need to talk to a medical expert and not just when they need to claim. Nurses and counsellors are available on a 24/7 basis while midwives and pharmacists are available Monday to Friday from 08:00 to 20:00 GMT; Saturday and UK public holidays from 08:00 to 16:00 GMT; and Sunday 08:00 to 12:00 GMT.

You can also receive free fact sheets and leaflets on a wide range of medical issues, conditions and treatments.

This service is completely confidential and completely separate from our claims service. This service can’t diagnose medical conditions or prescribe medicine, but members can get the latest information about specific illnesses and conditions, treatments and medicine, as well as receive guidance and support.

Atlas will not provide any advice or recommendation on what insurance cover best suits your needs and requirements but will provide you with all the necessary information about the significant features, benefits, limitations and exclusions of the products which will assist you in making your decision.

  • This service is offered with the assistance of AXA
  • immediate access to a qualified and experienced international medical team
  • All calls are made in complete confidence.

This distinctive service is staffed by:

  • UK registered nurses, midwives and pharmacists who have over 300 years’ combined experience.
  • Counsellors who have at least five years’ post qualification experience and are specially chosen with the skills to handle issues confidentially over the telephone.

To make things easier when you call, Health at Hand is split into the following ‘clinics’:

  • Family Clinic – babies, toddlers, teenage trouble, pregnancy or retirement.
  • Care and Counselling Clinic – stress, addiction, depression or bereavement.
  • Pills and Prescriptions Clinic – medicines, side effects and pain relief.
  • Travel Clinic – inoculations, taking children abroad and medical advice by country.
  • Healthy Living Clinic – exercise, diet, drinking, smoking and cholesterol control.
  • Men’s Health Clinic – prostate issues, testicular cancer, impotence and fertility
  • Women’s Health Clinic – fertility, screenings, menopause and osteoporosis.

This service does not take the place of your family doctor, nor does it diagnose or prescribe.

For more information about whether you are eligible for this service, please contact us.

Accessible health insurance plans that support your employees and business

When you’re healthy, life’s better. That's why we work with Atlas and AXA to design plans that help you take better care of yourself and those around you.
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Our chat is open Monday to Friday: 8:15am to 5:15pm. Our offices are closed on Wednesdays between 1:00pm to 3:00pm.

Outside these hours, you can leave a chat message or send an email to [email protected]