Atlas Insurance

Do I have to order the parts myself?

No, once you have made your claim with us, we will handle the ordering of car parts. Once parts are delivered to your repairer, he will contact you to fix an appointment for your repairs. It is advisable that you…

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Will I get a replacement vehicle while my vehicle is undergoing repairs?

If the accident is not your fault, the insurance company of the person causing the accident will pay for the car hire expenses while your vehicle is being repaired. Should the accident be your fault, you will be entitled to…

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How long will it take to settle my claim?

The length of time to repair the car will be agreed by the repairer and surveyor. This does not include the length of time waiting for parts. Invoices will be paid directly by Atlas in most cases (except for commercial…

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What should I do if I am not satisfied with the service I am given?

With the best will in the world, concerns about some aspects of our service can occasionally arise. In such circumstances our staff have wide authority to settle problems and will do everything they can to help. This should be your…

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