Atlas Insurance’s service promise throughout the pandemic

02 April 2020

Atlas Insurance is committed to its clients, employees, and shareholders and is doing its utmost to continue operating on a business as usual basis during the COVID-19 pandemic, whilst ensuring that the directives and guidelines issued by the Maltese health authorities are adhered to.

Atlas’ primary concern is the health and welfare of its people and clients. For the past few weeks, Atlas has implemented various measures to combat the spread of the virus in Malta.  Our employees are not meeting clients face-to-face for the time being, and the majority of employees are working remotely from their homes.

The commitment to clients
Atlas has put several contingency measures in place to minimize negative impact on service quality, whilst being committed to reducing person to person contact. Our various means of communications can ensure quality service without face to face contact but clients are invited to speak to us individually for us to address any difficulties.

Getting in touch with Atlas
For contact details of our head office and branches, one can visit this link, or contact us on LiveChat or via Facebook Messenger.

Clients can also contact Atlas by phone on the general line on +356 2343 5363 or the health line on +356 2132 2600 as well as by email on insure@atlas.com.mt or health@atlas.com.mt (for health insurance).

Clients can also use our online services to buy new policies, renew policies, and make claims by visiting the website.

Atlas strongly recommends to its clients to submit their claims and payments online to get the best possible service. Cheque payments through the post are likely to be delayed.

Investing in employees’ wellbeing
Atlas believes that it has an important role to play in its employees’ wellbeing and work-life balance, especially within the current and unprecedented context. In fact, the in-house Wellness Classes have been moved online so as to ensure employees remain fit and mentally healthy during this challenging period.

The Atlas team is receiving regular management communications and updates on how to stay safe and healthy, as well as on how to adapt to new ways of working. Our people have been given the necessary resources, tools, and training to be able to work from home effectively.

Atlas wishes to thank its clients for their collaboration and custom as well as its employees for their hard work and dedication.