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05 June 2020
Atlas Insurance announces that from Monday 8 June 2020 its head office in Ta’ Xbiex and all 10 branches will be open for clients. Atlas has branches in Birkirkara, Cospicua, Haz-Zebbug, Mosta, Paola, Rabat, San Gwann, SkyParks, St Paul’s Bay and Ta’ Xbiex.
Branches are being re-opened following the positive developments and the latest government health directives. Atlas is ensuring that the highest levels of health and safety are upheld for both its employees and clients.
In fact, visitors are encouraged to follow safety measures when entering the firm’s branches, including wearing a face mask/shield at all times, using hand sanitizers provided on entering branches or offices, as well as waiting outside the branch at a safe distance of two meters between individuals until called inside.
“During the COVID-19 pandemic, we kept up client service even though we had to close our branches for obvious health reasons. In fact, we had put in place several pre-planned contingency measures to minimize any negative impact on service quality and ensure our clients can obtain what they need over the phone, online and via our social media channels. We are now thrilled to welcome visitors back to our branches, whilst guaranteeing the highest levels of health and safety for both our employees and the public,” said Matthew von Brockdorff, CEO of Atlas Insurance.
He added: “While we are happy to resume our face to face service in our branches, we do encourage clients to continue using our online services to buy or renew insurance policies and make claims, as many have done in these last three months, so as to ensure a more efficient and rapid service.”
Mr von Brockdorff thanked Atlas clients for their support during the past months, as well as its employees for their hard work and flexible approach.
Customers are asked to contact TeamAtlas on LiveChat on https://www.atlas.com.mt or Facebook Messenger should you need more assistance. Alternatively, clients can also contact Atlas by phone on the general line on +356 2343 5363 or the health line on +356 2132 2600 as well as by email on firstname.lastname@example.org or email@example.com (for health insurance).
02 April 2020
Atlas Insurance is committed to its clients, employees, and shareholders and is doing its utmost to continue operating on a business as usual basis during the COVID-19 pandemic, whilst ensuring that the directives and guidelines issued by the Maltese health authorities are adhered to.
Atlas’ primary concern is the health and welfare of its people and clients. For the past few weeks, Atlas has implemented various measures to combat the spread of the virus in Malta. Our employees are not meeting clients face-to-face for the time being, and the majority of employees are working remotely from their homes.
The commitment to clients
Atlas has put several contingency measures in place to minimize negative impact on service quality, whilst being committed to reducing person to person contact. Our various means of communications can ensure quality service without face to face contact but clients are invited to speak to us individually for us to address any difficulties.
Clients can also contact Atlas by phone on the general line on +356 2343 5363 or the health line on +356 2132 2600 as well as by email on firstname.lastname@example.org or email@example.com (for health insurance).
Clients can also use our online services to buy new policies, renew policies, and make claims by visiting the website.
Atlas strongly recommends to its clients to submit their claims and payments online to get the best possible service. Cheque payments through the post are likely to be delayed.
Investing in employees’ wellbeing
Atlas believes that it has an important role to play in its employees’ wellbeing and work-life balance, especially within the current and unprecedented context. In fact, the in-house Wellness Classes have been moved online so as to ensure employees remain fit and mentally healthy during this challenging period.
The Atlas team is receiving regular management communications and updates on how to stay safe and healthy, as well as on how to adapt to new ways of working. Our people have been given the necessary resources, tools, and training to be able to work from home effectively.
Atlas wishes to thank its clients for their collaboration and custom as well as its employees for their hard work and dedication.