Step 1. What you need to report a travel claim

  • If you have a medical emergency, call our international service Specialty Assist on
    +44 (0) 207 902 7405
    to confirm your insurance cover.

  • Otherwise, you can report your claim to us when back in Malta.

    DO look at the documents required below just in case you need to lodge a police report or get any other documents during your trip.

At Atlas Insurance, we have a passion for exceptional customer care and responsiveness. We try to make sure you keep the good memories of your trip alive!

Important
Please do give us the following standard documents with every type of travel claim:

  • Insurance policy schedule
  • Airline ticket/e-ticket
  • Photocopy of ID card/passport
Additionally, please collect the following documents according to your type of claim

You will need to attach these to your claim form, which you can download in step 2.

Please do make every effort to collect and present these documents, as these are proof of your loss: not having them may cause problems in the processing and settlement of your claim.

Other documents required for:
Baggage damage
  • Original Damage Report (Property Irregularity Report) issued on arrival by airline representatives
  • Original Luggage Tags
  • Original Boarding Pass
  • Baggage delay
  • Original Initial Report (Property Irregularity Report) (issued on arrival by airline representatives)
  • Original Delivery Report (presented by airline representatives on baggage delivery)
  • Original Luggage Tags of flight during which the delay occurred
  • Original Boarding Pass of flight during which the delay occurred
  • Baggage loss
  • Original Initial Report (Property Irregularity Report) (issued on arrival by airline representatives)
  • Original Followup Report - declaring lost baggage (issued by airline representatives following 30 days)
  • Proof of Ownership of Missing Items (receipts, guarantees, booklets, manuals, boxes, chargers)
  • Original Luggage Tags of flight during which the delay occurred
  • Original Boarding Pass of flight during which the delay occurred
  • Cancellation
  • Policy Schedule
  • Airline Ticket/E-Ticket
  • Photocopy of ID Card/Passport
  • Travel Itinerary incl. tour programme, accomodation details, excursions
  • Invoices/Receipts for prepaid expenses flights, accomodation, excursions
  • Medical Report stating nature of illness and reason for cancelling trip
  • Death Certificate (if reason for cancellation) stating cause of death
  • In the event of a cancellation, clients are to notify immediately travel agent/ticket issuing office, to apply for refund of taxes and surcharges from airline.
  • Medical or hospital costs
  • Original Medical Report issued by doctor who examined you abroad
  • Original Receipts for Related Medical Expenses
    (namely doctor's fees and prescribed medication)
  • Theft or loss
  • Original Police Report or Security Report issued at location of theft/loss
  • Original Loss Report (Property Irregularity Report) only if theft/loss occurred from baggage during a flight and discovered on arrival
  • Detailed List of Stolen/Missing Items if more than one item has been stolen/lost
  • Proof of Ownership of Missing Items (receipts, guarantees, booklets, manuals, boxes, chargers)
  • Money Exchange Slip/Bank Withdrawal Statement (in the event of theft/loss of money)
  • Other documents required for:
    Baggage damage
  • Original Damage Report (Property Irregularity Report) issued on arrival by airline representatives
  • Original Luggage Tags
  • Original Boarding Pass
  • Baggage delay
  • Original Initial Report (Property Irregularity Report) (issued on arrival by airline representatives)
  • Original Delivery Report (presented by airline representatives on baggage delivery)
  • Original Luggage Tags of flight during which the delay occurred
  • Original Boarding Pass of flight during which the delay occurred
  • Baggage loss
  • Original Initial Report (Property Irregularity Report) (issued on arrival by airline representatives)
  • Original Followup Report - declaring lost baggage (issued by airline representatives following 30 days)
  • Proof of Ownership of Missing Items (receipts, guarantees, booklets, manuals, boxes, chargers)
  • Original Luggage Tags of flight during which the delay occurred
  • Original Boarding Pass of flight during which the delay occurred
  • Cancellation
  • Policy Schedule
  • Airline Ticket/E-Ticket
  • Photocopy of ID Card/Passport
  • Travel Itinerary incl. tour programme, accomodation details, excursions
  • Invoices/Receipts for prepaid expenses flights, accomodation, excursions
  • Medical Report stating nature of illness and reason for cancelling trip
  • Death Certificate (if reason for cancellation) stating cause of death
  • In the event of a cancellation, clients are to notify immediately travel agent/ticket issuing office, to apply for refund of taxes and surcharges from airline.
  • Medical or hospital costs
  • Original Medical Report issued by doctor who examined you abroad
  • Original Receipts for Related Medical Expenses
    (namely doctor's fees and prescribed medication)
  • Theft or loss
  • Original Police Report or Security Report issued at location of theft/loss
  • Original Loss Report (Property Irregularity Report) only if theft/loss occurred from baggage during a flight and discovered on arrival
  • Detailed List of Stolen/Missing Items if more than one item has been stolen/lost
  • Proof of Ownership of Missing Items (receipts, guarantees, booklets, manuals, boxes, chargers)
  • Money Exchange Slip/Bank Withdrawal Statement (in the event of theft/loss of money)
  • Hello I’m Alexia Azzopardi, one of Atlas’ Customer Support Operators
    Simply speak to me or one of my colleagues if you require any assistance on Travel Insurance.

    Our chat is open Monday to Friday: 8:00am to 6:15pm and Saturday: 8:00am – 12:30pm

    Outside these hours, you can leave a chat message or send an email to insure@atlas.com.mt