Step 1. What you need to report a travel claim

  • If you need emergency medical assistance involving hospitalisation, you are to call our 24/7 International Medical Assistance provider Global Response on
    +44 292 066 2438. Please provide them with your travel insurance policy number.

  • Otherwise, you can report your claim to us when back in Malta.

    DO look below at the documents required for the different types of claims just in case you need to lodge a police report or get any other documents during your trip. You will need to attach these in Step 2.

Important
Required for every type of travel claim:

  • Policy number (you can attach your policy schedule)
  • Travel ticket (airline or other)
  • Copy of ID card/passport
Additionally, please collect the following documents according to your type of claim

You will need to attach these in step 2.

Please do make every effort to collect and present these documents, as these are proof of your loss: not having them may cause problems in the processing of your claim.

Other documents required for:
Baggage damage
  • Original Damage Report (Property Irregularity Report) issued on arrival by airline representatives
  • Original Luggage Tags
  • Original Boarding Pass
  • Photos of Damaged Luggage
  • Baggage delay
  • Original Initial Report (Property Irregularity Report) (issued on arrival by airline representatives)
  • Original Delivery Report (presented by airline representatives on baggage delivery)
  • Original Luggage Tags of flight during which the delay occurred
  • Original Boarding Pass of flight during which the delay occurred
  • Baggage loss
  • Original Initial Report (Property Irregularity Report) (issued on arrival by airline representatives)
  • Original Followup Report - declaring lost baggage (issued by airline representatives following 30 days)
  • Proof of Ownership of Missing Items (receipts, guarantees, booklets, manuals, boxes, chargers)
  • Original Luggage Tags of flight during which the delay occurred
  • Original Boarding Pass of flight during which the delay occurred
  • Cancellation
  • Policy Schedule
  • Airline Ticket/E-Ticket
  • Photocopy of ID Card/Passport
  • Travel Itinerary incl. tour programme, accomodation details, excursions
  • Invoices/Receipts for prepaid expenses flights, accomodation, excursions
  • Medical Report stating nature of illness and reason for cancelling trip
  • Death Certificate (if reason for cancellation) stating cause of death
  • In the event of a cancellation, clients are to notify immediately travel agent/ticket issuing office, to apply for refund of taxes and surcharges from airline.
  • Medical or hospital costs
  • Original Medical Report issued by doctor who examined you abroad
  • Original Receipts for Related Medical Expenses
    (namely doctor's fees and prescribed medication)
  • Theft or loss
  • Original Police Report or Security Report issued at location of theft/loss
  • Original Loss Report (Property Irregularity Report) only if theft/loss occurred from baggage during a flight and discovered on arrival
  • Detailed List of Stolen/Missing Items if more than one item has been stolen/lost
  • Proof of Ownership of Missing Items (receipts, guarantees, booklets, manuals, boxes, chargers)
  • Money Exchange Slip/Bank Withdrawal Statement (in the event of theft/loss of money)
  • Other documents required for:
    Baggage damage
  • Original Damage Report (Property Irregularity Report) issued on arrival by airline representatives
  • Original Luggage Tags
  • Original Boarding Pass
  • Baggage delay
  • Original Initial Report (Property Irregularity Report) (issued on arrival by airline representatives)
  • Original Delivery Report (presented by airline representatives on baggage delivery)
  • Original Luggage Tags of flight during which the delay occurred
  • Original Boarding Pass of flight during which the delay occurred
  • Baggage loss
  • Original Initial Report (Property Irregularity Report) (issued on arrival by airline representatives)
  • Original Followup Report - declaring lost baggage (issued by airline representatives following 30 days)
  • Proof of Ownership of Missing Items (receipts, guarantees, booklets, manuals, boxes, chargers)
  • Original Luggage Tags of flight during which the delay occurred
  • Original Boarding Pass of flight during which the delay occurred
  • Cancellation
  • Policy Schedule
  • Airline Ticket/E-Ticket
  • Photocopy of ID Card/Passport
  • Travel Itinerary incl. tour programme, accomodation details, excursions
  • Invoices/Receipts for prepaid expenses flights, accomodation, excursions
  • Medical Report stating nature of illness and reason for cancelling trip
  • Death Certificate (if reason for cancellation) stating cause of death
  • In the event of a cancellation, clients are to notify immediately travel agent/ticket issuing office, to apply for refund of taxes and surcharges from airline.
  • Medical or hospital costs
  • Original Medical Report issued by doctor who examined you abroad
  • Original Receipts for Related Medical Expenses
    (namely doctor's fees and prescribed medication)
  • Theft or loss
  • Original Police Report or Security Report issued at location of theft/loss
  • Original Loss Report (Property Irregularity Report) only if theft/loss occurred from baggage during a flight and discovered on arrival
  • Detailed List of Stolen/Missing Items if more than one item has been stolen/lost
  • Proof of Ownership of Missing Items (receipts, guarantees, booklets, manuals, boxes, chargers)
  • Money Exchange Slip/Bank Withdrawal Statement (in the event of theft/loss of money)
  • Hello I’m Angele Zammit McKeon, one of Atlas’ Customer Support Operators
    Simply speak to me or one of my colleagues if you require any assistance on Travel Insurance.

    Our chat is open Monday to Friday: 8:30am to 6:15pm and Saturday: 8:30am – 13:00pm

    Outside these hours, you can leave a chat message or send an email to insure@atlas.com.mt