You must pre-authorise your treatment when planning any of the following. Click on the appropriate link to submit a form:
Click on the option related to you:
We will confirm your level of cover and how it applies to the hospital in which you are to receive treatment.
If you are receiving treatment in any part of our network, including hospitals outside Malta, you must always identify yourself as a member to ensure that your treatment enjoys the advantages of negotiated rates. Failure to do this may expose you to additional costs which you will have to bear.
We advise you to confirm with the hospital that it has received our written authorization before you undergo treatment. If it has not you must contact us immediately.
You do not need to telephone us before receiving out-patient treatment unless the specific treatment is listed above.
Emergency treatment
If the treatment is given as an emergency then you may not be able to telephone beforehand. Do, however, ask somebody to telephone us as soon as possible and make sure that, when you are admitted to hospital, the hospital is given your membership details and proof of identity so that they can contact us straight away. In any event, under these circumstances our authorization must be sought and given before you are discharged otherwise you may be required to pay the entire cost of your admission.
You can now contact us via this website to authorise your treatment. You will be required to complete a form, filling in the necessary details. Once submitted we will confirm receipt of your form. We will then respond to you within two working days via a password protected email.
