With the best will in the world, concerns about some aspects of our service can occasionally arise. In such circumstances our staff have wide authority to settle problems and will do everything they can to help. This should be your first point of contact. If you are still not satisfied, please download the appropriate complaints procedure below. These documents guide you through our commitment to deal with your concerns promptly and fairly.

Procedure for personal insurance (home, motor, travel and boat)

Procedure for health insurance

Procedure for commercial insurance