Home Insurance Claims

Download the Claim form
  • Notify us or your intermediary immediately of a claim.

  • Notification can be made by:
    • phone on 23 43 53 63
    • fax on 21 344 666
    • e-mail insure@atlas.com.mt
    • calling personally at our offices - for details of our addresses and opening hours click here. Whenever possible, please quote your policy number.

  • If loss/damage occurs when our offices are closed for business, notify us once we are open. If repairs have to be carried our immediately, please retain damaged items in order not to prejudice our position should we wish to view/test such items.

  • If items are lost or stolen notify district police to enable them to issue the relative report. In the event of a break-in do not touch anything until police and/or forensic experts tell you to do so. After relevant surveys have been carried out, you should set about securing premises/residence (albeit on a temporary basis).

  • If cleaning has to be carried out following fire and or water damage, this should be done immediately to minimise the loss. Nevertheless the items damaged must not be disposed of until we instruct you to do so.

  • When you suffer damages due to the negligence of third parties please ensure that you provide us with details of such person(s).
  • It is important that you follow our instructions and also to act as if you are uninsured and try to minimise the loss as much as possible.

  • Please help us to provide you with the service you have paid for.